Yoohoo Protect is not a policy you buy. It is how the whole thing is built: everyone verified, money held safely until your au pair is settled in your home, and endings agreed upfront, in writing.
Au pairs confirm a government ID before they get the green tick, and you can filter to verified profiles only. Anyone caring for children needs a Working with Children Check, and we track it through to clearance rather than taking anyone's word for it.
A hold is placed on your card when you send an offer. It is only charged if they accept, and even then it stays held, not spent, until your au pair has arrived and you have confirmed it. Weekly charges start on arrival, never on a date in a calendar.
Every week you see what was logged and what it costs, in dollars: $330 in total, $300 to your au pair, $30 to Yoohoo. No tooltip math, no small print.
The week comes straight back: no forms, no calls, no waiting. And the fee carries over to your next au pair, so you never pay it twice.
Notice periods and amounts are written on your agreement before you sign it, so an ending is a step you take, not a negotiation. Nobody chases money, nothing sits in limbo, and you never pay for time nobody worked.
The agreement, every message, every dollar and every change to the plan. If anything is ever disputed, the evidence already exists, and neither side has to reconstruct it from memory.
Everything that matters happens in the app: the chat, the call, the agreement and the money. Contact details stay private and every dollar moves through Yoohoo, which is exactly what makes every protection on this page possible.
Au pairs never pay, ever. And the protections that matter most to you are the ones nobody can take away.
The moment you accept, the family commits your first week's pocket money and Yoohoo holds it safely. When your first week starts, it is released to you. You are not travelling on a promise. The money already exists.
Each week the family approves the week and your pocket money is on its way. If your Australian bank account is not open yet, your money waits safely for it. You always know where every dollar is.
Verification runs in both directions, and the family's record travels with them the same way yours does.
If you ever feel unsafe, you leave. Immediately, with nothing to arrange and no money mechanic in your way. Safety outranks every other rule on this page.
Completed placements, reviews and hours build a profile that makes your next placement easier to get. The record of the work you did already exists, and it is yours.
There is no policy, no premium and no claim to make. Protect is a set of rails: verification, money held safely, refunds, endings agreed upfront and a permanent record.
If anyone is ever in danger, call 000 first, then tell us. We'll take it from there, and everything that happened in the app is already safely on record if you need it.
No. Protect is the name for how the platform itself works: verification, money held safely, weekly approval, money back before arrival, endings agreed upfront and a permanent record. It is not an insurance policy and it does not pay out claims.
A hold is placed on your card when you send an offer, and it is only charged if the au pair accepts. Even then it stays held, not spent, until they arrive and you confirm it. If they decline, counter, or the offer runs out after 48 hours, the hold disappears and you are charged nothing at all.
The week comes straight back, and the fee carries over to your next au pair, so you never pay it twice. Your listing reopens and you are back to browsing verified au pairs straight away.
Just 10% on top of pocket money: on a typical $300 week that is $30, so $330 in total. Nothing upfront, nothing to subscribe to, and charges only run while an au pair is actually with you.
Raise it in the app. The week in question is held while it is looked at, both sides see what was logged, and the whole history of the placement is already attached. If it cannot be resolved, either side can end the placement under the ladder on the agreement.
Contact details stay private for the life of the placement, and that is the point. Everything decisive happens in the app: the call, the offer, the agreement, the money and the record. That is what makes the protections above possible at all.
Call 000 first, always. Then tell us and we'll take it from there. Every chat, call and payment is already on record if you ever need it.
Browse verified au pairs near you. Nothing is charged until you make an offer and your au pair accepts it.